Win-win-situation in practice
The sales trainers’ basic thesis is to aim to a win-win-situation which means that the customer is satisfied and the salesperson feels like he has received a reasonable compensation from his service. In addition to the economical compensation a proper win-win situation requires that both participants feel that the deal was successful and that the co-operation worked as it was supposed to.
The same principle has directed Prewise’s actions along the way. The only way to make profitable and long-term expertise business is to make it so that the customers are satisfied. Even a perfect product, process or service package is worthless if the customer feels that he didn’t get the right service at the right time. Satisfaction is of course always a subjective conception, which one-sided evaluation can truly be misleading.
| In order to guarantee the win-win atmosphere we do different kind of customer satisfaction surveys throughout the year to which you too may have replied. Those minutes, what it takes to reply to the survey, are time well-spent when thinking of the co-operation. All the feedback that we receive from our customers help us to serve you and your company better in the future. If everything is already fine, we would like to hear that too. |
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Our last survey was completed in September 2008 and reading the results was fun. The overall grade was 4.2 in a scale from 1 to 5, which is an excellent achievement. We received a lot of verbal feedback, which is really valuable when developing our business.
Our compliments from the feedback belong to our active customers. I would like to add – wise customers – because win-win-situation is only born of co-operation and interaction. Replying to surveys is a one good way to guarantee even a better service experience in the future.
Have a lively autumn!
Text: Timo Raaska