Satisfied customers – reaping the benefits
At the start of the summer, I had the pleasure to read the results of our latest customer satisfaction survey: we had set as our strategic target the minimum overall grade of 4/5, and the results indicate that we have hit the target in nearly all areas.
This means that measurements are starting to reflect our operational objective of steady improvement. I would particularly like to thank our customers for their open feedback. The latest survey once again gave us many tangible ideas as well as useful requests and suggestions, all of which we can use to strengthen further our smooth-running and long-term partnerships.
More information required
Surprisingly, the area that seems to require the most improvement is the presentation of our services and product range. The feedback indicated that we should display, market and sell our success stories more proactively.
This is one of the key issues that we will be addressing this autumn. I promise that our customers will experience a change in the way that we operate: we, meaning both the company and every individual Prewise employee, will adopt a more proactive approach.
A concrete example of this new approach is the brand new Prewise corporate image. The new image is bolder and more clear-cut, and this is evident in both traditional and digital material. Our autumn series of seminars has been launched with great success - the two that have been organized so far attracted over 130 enthusiastic participants.
We will be in touch, so keep an eye on your email, visit our website and keep giving us feedback – be it in the form of praise or a dressing-down. We will do all we can to fulfill our promises.
 |
Proactively into the autumn!
Timo Raaska
Managing Director
Prewise Finland Oy
|